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|System / HW Installation||What is the weight limit for the CPU cooler?|
|The weight limit is 450g.|
|Driver / Software / OS||Are there any restrictions or limitations when using Xpress Recovery2 software?|
|If your hard disk size capacity is larger than 137GB, Xpress Recovery2 will install successfully under Windows XP SP1or later, Windows 2000 SP3or later. If you are using any older versions of O.S to the ones that was mentioned, please install software called "EnableBigLba" , to ensure Xpress Recovery2 will install properly.|
|Others||How to use Xpress Recovery2?|
|Xpress Recovery2 is designed to provide quick backup and restoration of hard disk data. Supporting Microsoft operating systems including Windows XP/2000/NT/98/Me and DOS, and file systems including FAT16, FAT32, and NTFS, Xpress Recovery2 is able to back up data on hard disks on PATA and SATA IDE controllers. After Xpress Recovery2 is executed from CD-ROM for the first time, it will stay permanent in your hard disk. If you wish to run Xpress Recovery2 later, you can simply press F9 during system bootup to enter Xpress Recovery2 without the CD-ROM. System requirements:
|Driver / Software / OS||There is a Windows 8 BSOD problem when I upgrade it from Windows 7 which has On/off Charge installed.|
|Please update to the latest version of On/Off charge from GIGABYTE official website.|
|Driver / Software / OS||How to determine whether drivers are all installed?|
|Download Center can help to verify. You may click here for the instructions.
|Driver / Software / OS||What Operatiing System can my motherboard support?|
|Please refer to the specification on our website or user manual. Attach the two example images of where the information shows on product page or user manual. The information may vary by models.
|Peripherals||My motherboard provides Wake On LAN feature as you mentioned. But, I don't know how to enable the feature. Can you tell me?|
|At first, please try to get into BIOS setup program. Then under Power Management section, please try to enable PME EVENT WAKE UP option and save the setting to exit the program. After reboot into Windows, please open Device Manager, then check the status of LAN controller and enable the device wake up option later.|
|Driver / Software / OS||After using the program Xpress Recovery2 from the Driver CD to backup the files, when rebooting the system why won't Xpress Recovery run by pressing F9 as indicated, the only way to run Xpress Recovery2 is by inserting the Driver CD and running it off the CD?|
|The latest version of Xpress Recovery2 has fixed this issue, please go to Utility section under Motherboard support and download latest Xpress Recovery2.|
|Driver / Software / OS||There is an error when installing the USB 3.0 driver to a system running on Windows 8 with On/off Charge installed.|
|Please uninstall the On/off Charge from control panel first. Install the USB 3.0 driver before latest version of On/Off charge is installed again.|
|System / HW Installation||USB 3.0 performance drops after system shut down in Windows 8.|
|Please update BIOS to latest version and [Load Optimized Defaults]. If problem remains, kindly set [xHCI Mode] to [Enable].|
|Peripherals||How to adjust volume control with SPDIF out?|
|Since the data requires decoding, volume control can only be adjusted through decoding unit or amplifier rather than the sending device motherboard.|
|Memory||Why can't I enable some RAID function?|
|Due to the limitation of PC structure, the capacity of shadow memory is fixed. If the shadow memory is not enough, some of the RAID controllers will be inactive.|
|Storage Devices||Why doesn’t the system recognize all 6 hard disks while using RAID 10 array? Instead, only 4 of them were detected.|
|RAID 10 requires to use a multiple of 4 HDDs. With recent technology and RAID 10 specification, so far it can only support up to 4 hard disk at a time while using RAID 10 array.|
|Driver / Software / OS||Why does the system pop up an UAC User Account Control alert window while executing Dynamic Energy Saver / Dynamic Energy Saver Advanced / Dynamic Energy Saver 2 or EasyTune6 in Windows Vista / 7?|
|UAC is a protection procedure made by Microsoft to prevent unauthorized changes. You can modify disable UAC setting in Microsoft and you will no longer receive this message.|
|Driver / Software / OS||After installed EasyTune6, I always receive UAC User Account Control alert windows after entering Windows Vista / 7. Is there any way to prevent it?|
|Kindly download latest EasyTune6 from our web site.|
|BIOS||How come the Energy star certification mark and the DualBIOS logo disappear during BIOS POST?|
|EPA has strengthened the requirements for computers earning the ENERGY STAR certification mark. Desktop computer is eligible for ENERGY STAR. Therefore, the Energy star certification mark will be removed in motherboard BIOS. Meanwhile, the DualBIOS logo will be removed.
For detail of EPAEnvironmental Protection Agency, please click here.
|Product Spec.||What is the difference between a 24-pin and a 20-pin motherboard power connector?|
|The 20-pin connector belongs to older ATX standard while 24-pin connector follows newer ATX standard. The 24-pin connector just the 20-pin cable with 4 extra wires to provide extra current. As long as your power supply can provide sufficient power to the motherboard, you can still use 20-pin power supply.
|Driver / Software / OS||Why does the system crash occasionally when Easy Tune 6 and online game Battlefield: Bad Company 2 runs simultaneously?|
|Battlefield: Bad Company 2 has built-in PunkBuster which had been found compatibility issue with Easy Tune 6 utility. We suggest you to disable Easy Tune 6 before playing this game to prevent system crash.|